Common Questions
Shipping & Returns
Shipping
Depending on your rug, it may take a little longer (but it's totally worth the wait!)
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In-Stock: 5 - 10 business days
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Pre-Order: 4 Weeks
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Custom: 3.5 Months
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We ship to anywhere in the United States for free!
Returns
All sales are final.
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If there is a product defect or damage during shipping, we will gladly assist you in resolving the issue. Please reach out to our customer support team within 7 days of receiving your order to report any such problems.
If you have any questions please contact us at Support@KesCollections.com.
Creating Custom
How do I begin the custom rug process?
We like to begin the custom rug process by hearing about your space and vision. We like to start by selecting a design with a general idea of colors and sizing in mind. Don’t worry, they can always be altered later! Visit our custom rug page for more information!
Can I order a sample?
Yes! Contact us here to order a 2x2 sample in any design.
Every Day Use
Are your rugs family friendly?
Yes! This is our number one question and we are proud to say that Kes Collections Rugs are family and pet friendly. All of our wool rugs are hand-knotted with 100% hand-spun wool which results in them being very easy to clean and durable. Additionally, they are low-pile and do not shed. Wool is naturally anti-microbial and hypoallergenic making the perfect family friendly addition to your home!
Cleaning & Care
Are your rugs washable?
No, while they are not machine washable, our wool rugs are extremely easy to clean and spot treat.
How do I clean my rug?
All rugs should be vacuumed regularly with the beater bar off. Wool rugs can be spot cleaned with warm to hot water and a drop of clear dish soap. Place a towel under the rug, if possible, and pour the warm solution over the spill. Blot dry and repeat if necessary.
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Are your rugs family friendly?Yes! This is our number one question and we are proud to say that Kes Collections Rugs are family and pet friendly. All of our wool rugs are hand-knotted with 100% hand-spun wool which results in them being very easy to clean and durable. Additionally, they are low-pile and do not shed. Wool is naturally anti-microbial and hypoallergenic making the perfect family friendly addition to your home!
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Are your rugs machine washable?No, while they are not machine washable, our wool rugs are extremely easy to clean and spot treat.
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How Long Does Shipping Take?Depending on your rug, it may take a little longer (but it's totally worth the wait!) ​ In-Stock: 5 - 10 business days Pre-Order: 30 Days Custom: 90 - 120 Days We ship to anywhere in the United States for free!
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How do I clean my rug?All rugs should be vacuumed regularly with the beater bar off. Wool rugs can be spot cleaned with warm to hot water and a drop of clear dish soap. Place a towel under the rug, if possible, and pour the warm solution over the spill. Blot dry and repeat if necessary.
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Can I order a sample?Yes! Contact us here to order a 2x2 sample in any design.
